BEFORE THE CRUISE

FROM BOOKING ONWARDS

Contact details of all guests required to provide all necessary information and important updates 

Prepaid onboard packages available for booking prior to the cruise to help guests avoid queues, secure space and save money compared to onboard prices

Effortless web check-in to receive cruise tickets, travel documentation and health questionnaires

 AT EMBARKATION

• Health screening for all guests including a health questionnaire and a contactless temperature check 
• Newly designed processes with assigned arrival times and enhanced sanitation measures
• Boarding denied to any guest showing signs of illness (details on our website) or in case of potential exposure to a suspected/ confirmed case of COVID-19 in the 14 days prior to embarkation

ONBOARD

RESPONSIBLE SOCIAL DISTANCING

• Regulated occupancy in public areas and venues
• Pre-booking for activities and entertainment
• Calling first before queuing up at a desk for information

ELEVATED STANDARDS OF SANITATION AND CLEANLINESS

• New cleaning methods including the use of hospital-grade disinfectants, increased cleaning frequency and a focus on high-traffic, frequently-touched areas
• Cabins cleaned daily, with additional deep sanitation at the end of each cruise
• 100% fresh, sanitised external air supplied to all cabins and public spaces, with no recirculation

ENHANCED MEDICAL SERVICES WITH HIGHLY QUALIFIED STAFF

• Daily contactless temperature check for all guests during the cruise. In case of flu-like symptoms, guests should notify the Medical Centre and free treatment will be provided
• Fully equipped Medical Centre with increased number of highly trained staff
• Comprehensive isolation procedures and a response plan in place with local authorities that will be activated in case of suspected or confirmed COVID-19 situations

WELL-TRAINED, WELL-EQUIPPED AND HEALTHY CREW

• Extensive screening and medical checks, including COVID-19 testing prior to embarking
• Comprehensive training on the new enhanced protocol and use of protective equipment

For more information click here